Mortgage Application Experience (MAE)

Barclays

Home buying is hard for consumers. It is complex and time sensitive, so customers need clarity, support and regular updates. With brokers arranging around 87% of UK mortgages, it is essential that broker tools enable delivery of a consistently high quality experience.

The Barclays mortgage broker platform was designed to improve usability and create an intuitive experience for brokers. Delivering a 67% reduction in application time and a 64 point improvement in broker NPS since launch.