KAI

Johannes Biess, Paula Romanessi, Jannik Flaig

KAI is an AI-assisted ordering interface that supports novice service staff in navigating daily operations with confidence. Acting as an intelligent “buddy,” it listens to spoken orders, automatically generates order items, including modifications, and translates complex POS workflows into clear, guided steps. By streamlining service interactions, the solution enables staff to focus on guest experience while improving operational efficiency in high-turnover hospitality environments.