Guido — From bureaucracy to dialogue

Scalvinoni Luca, Sorgesa Nicola, Zirone Giampaolo

Guido is a unified, accessible system designed for citizens. One hub connects public administration services, offering AI-powered plain-language translation, guided step-by-step procedures, appointment booking, and a phygital totem for in-person access in key civic locations. It is designed to support a public administration centered on people, facilitating the transition from bureaucracy to dialogue.